The Patient Satisfaction Academy (PSA) is held at the new USACS Education Center. Physicians spend three days participating in a personalized program designed to improve their bedside communication skill set.  It includes a day of working with 'simulated patients' at the Wasson Center, at Northeast Ohio Medical University (NEOMED).

What you can expect:

• Deconstruct the myths of Press Ganey as a survey tool
• Understand how our current medical education and training is part of the problem
• Practice pearls for immediate implementation
• Communication techniques to improve all your relationships
• Personalized coaching of communication style with simulated patients in a very realistic setting.
• Experts in teaching medical interview effectiveness
• DVDs of your simulated patient encounters as well as your feedback sessions that immediately follow
• Examples of faculty performing the same patient encounters
• Author your own learning objectives to tailor the experience to your individual needs
• Leave with an action plan you can execute to achieve better results the very next day
• Friendship and encouragement from a team of physician coaches who have been where you are.
• Strategies to bring more energy and enjoyment to your clinical practice (and life beyond according to our past participants)