Patient Satisfaction Academy March 2017

March 21, 2017 to March 23, 2017

The EMP Patient Satisfaction Academy (PSA) is held at the new EMP Education Center. Physicians spend three days participating in a personalized program designed to improve their bedside communication skill set.  It includes a day of working with 'simulated patients' at the Wasson Center, at Northeast Ohio Medical University (NEOMED).

What you can expect:

  • Deconstruct the myths of Press Ganey as a survey tool
  • Understand how our current medical education and training is part of the problem
  • Practice pearls for immediate implementation
  • Communication techniques to improve all your relationships
  • Personalized coaching of communication style with simulated patients in a very realistic setting.
  • Experts in teaching medical interview effectiveness
  • DVDs of your simulated patient encounters as well as your feedback sessions that immediately follow
  • Examples of faculty performing the same patient encounters
  • Author your own learning objectives to tailor the experience to your individual needs
  • Leave with an action plan you can execute to achieve better results the very next day
  • Friendship and encouragement from a team of physician coaches who have been where you are.
  • Strategies to bring more energy and enjoyment to your clinical practice (and life beyond according to our past participants)

Target Audience

Physicans & Advanced Practice Providers

Learning Objectives

Identify his/her own individual barriers in effective communication with patients.

Demonstrate effective communication techniques and skills through simulated patient encounters.

Develop clinical practice strategies and implement a plan to change practice performance to achieve better patient results.

Measure a positive increase in patient satisfaction survey results.

Course summary
Available credit: 
  • 18.00 AMA PRA Category 1 Credits™
  • 18.00 Certificate of Participation
Course opens: 
Course expires: 
Event starts: 
03/21/2017 - 8:00am EDT
Event ends: 
03/23/2017 - 2:00pm EDT
Canton, OH
United States

Available Credit

  • 18.00 AMA PRA Category 1 Credits™
  • 18.00 Certificate of Participation


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