Patient Satisfaction Academy

June 14, 2016 to June 16, 2016

The EMP Patient Satisfaction Academy (PSA) is held at the new EMP Education Center. Physicians spend three days participating in a personalized program designed to improve their bedside communication skill set.  It includes a day of working with 'simulated patients' at the Wasson Center, at Northeast Ohio Medical University (NEOMED).

What you can expect:

  • Deconstruct the myths of Press Ganey as a survey tool
  • Understand how our current medical education and training is part of the problem
  • Practice pearls for immediate implementation
  • Communication techniques to improve all your relationships
  • Personalized coaching of communication style with simulated patients in a very realistic setting.
  • Experts in teaching medical interview effectiveness
  • DVDs of your simulated patient encounters as well as your feedback sessions that immediately follow
  • Examples of faculty performing the same patient encounters
  • Author your own learning objectives to tailor the experience to your individual needs
  • Leave with an action plan you can execute to achieve better results the very next day
  • Friendship and encouragement from a team of physician coaches who have been where you are.
  • Strategies to bring more energy and enjoyment to your clinical practice (and life beyond according to our past participants)

Target Audience

Physicans & Advanced Practice Providers

Learning Objectives

Identify his/her own individual barriers in effective communication with patients.

Demonstrate effective communication techniques and skills through simulated patient encounters.

Develop clinical practice strategies and implement a plan to change practice performance to achieve better patient results.

Measure a positive increase in patient satisfaction survey results.

Course summary
Available credit: 
  • 19.00 AMA PRA Category 1 Credits™
  • 19.00 Certificate of Participation
Course opens: 
Course expires: 
Event starts: 
06/14/2016 - 8:00am EDT
Event ends: 
06/16/2016 - 2:00pm EDT
Canton, OH
United States

Available Credit

  • 19.00 AMA PRA Category 1 Credits™
  • 19.00 Certificate of Participation


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